Refund policy

We want you to love your purchase. If you change your mind, here’s how our returns and exchanges work:

• Return period – Items can be returned within 28 days of delivery (unless stated otherwise on the product page).

• Condition – Items must be unused, in original packaging, and in resalable condition.

• Exclusions – Certain products (e.g. personalised, hygiene-sensitive items including earrings) may not be eligible for return.

• Exchanges – If you’d like a different size or product, request an exchange when submitting your return.

If you have questions, concerns or wish to start a return, please contact us.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can evaluate the issue and make it right.

Note on Exceptions / Non-Returnable Items
We cannot accept returns on sale items or gift cards. Certain types of items cannot be returned, including personalised, hygiene-sensitive items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.