Yes, silver jewelry will tarnish over time as it reacts with moisture and sulfur in the air. To prevent tarnishing, store your pieces in a cool, dry place away from humidity. Keep them in an airtight container or sealed bag when not wearing them.

Avoid exposing silver to perfume, lotions, and harsh chemicals. Regular gentle cleaning with a soft cloth helps maintain shine and can slow tarnishing. If tarnish does develop, a silver polishing cloth or mild silver cleaner will restore the lustre.

For a quick refresh, buff your jewellery gently with a silver polishing cloth. For a deeper clean, soak the piece in warm water mixed with a drop of mild, non-abrasive dish soap, clean gently with a soft brush, and dry completely before storing. Never use toothpaste or baking soda, as these will scratch the precious metal.

Yes. Every item you order from us arrives beautifully presented in our signature, eco-friendly FSC® certified packaging, designed to protect your silver and look exceptional. You can also add a gift bag at checkout, which will make your order a gift that exudes elegance.

We provide Free UK Shipping on all orders over £50.

For orders under £50, standard shipping is £3.95. Most standard deliveries arrive safely within 2 to 3 working days.

Fully tracked express shipping choices are also available at checkout for time-sensitive orders.

We accept all major credit and debit cards, including Visa, Mastercard, American Express, Maestro, and Discover. For streamlined purchasing, you can also check out instantly via Apple Pay, Google Pay, Shop Pay, or choose to split your payments using Klarna.

Absolutely. Our store operates on a secure, industry-standard 256-bit SSL encryption framework. This ensures your personal information, banking details, and checkout actions remain fully encrypted, private, and protected from start to finish.

We process all orders to ensure swift dispatch. If you need to amend or cancel an order, please contact our customer care team immediately. Once an order has been securely packed or dispatched, changes cannot be made, but you can easily use our 28-day return system.

We want you to shop with complete peace of mind. Silversmiths offers an easy 28-day return policy from the day your parcel arrives. Items must be returned unworn, pristine, and in their original packaging. For hygiene reasons, we cannot accept returns on earrings unless a manufacturing fault is present.

Yes. Every piece purchased from Silversmiths is crafted to our uncompromised standards and comes with a 6-month warranty. This covers any manufacturing faults in materials or structural craftsmanship, provided the piece has been cared for according to our guidelines.

When you receive your Certificate of Authenticity, you can extend your warranty by a further 6 months.

You can read genuine customer feedback on our Silversmiths Reviews page, including comments on our jewellery, presentation, delivery and service.

We are here to help. If your question isn't answered above, please reach out to our dedicated workshop team directly through our Contact page. We aim to respond to all inquiries within 24 hours.